STAY ONE STEP AHEAD WITH BUSINESS CHANGE ADVICE FROM KEY PERFORMANCE
In an ever-changing world, you need to work with business consultants that can help you keep up. Based in Sutton Coldfield, we’ve been helping businesses across the UK and the world sustain their future since 1996.
Improving effectiveness and efficiency
THE IMPORTANCE OF NATURAL LEADERS IN BUSINESS CHANGE
Successful business change not only involves strategy and implementation plans, but also finding hidden influencers in your organisations. Less than 5% of all employees typically have the potential to make a real, positive difference to the success or failure of business change initiatives. These key natural leaders have a significant impact on the views of their colleagues, while also being change-positive by nature, or at least open to change.
Asking people to volunteer to become change agents will only identify up to a third of change influencers in your organisation and may attract ‘change blockers’ who can slow processes down and make things difficult.
To identify influencers, we use an iterative interview/group meetings process to progressively identify and rank influencers according to their scope and weight of influence. During this process, we take care to identify:
- Those individuals who are both influential and change-positive by nature
- Those individuals who are both influential and open-minded by nature
These two groups of influencers form the basis of both influencers and managers (some managers are influential and others not) during all change projects.
FUTURE PROOFING AND 4SIGHT
Future proofing is about ensuring that an organisation is properly set up today to meet the challenges of tomorrow. Management rarely have the time to step back and ensure that they are currently making the right decisions to ensure their business will be successful and thriving in three to five years’ time. This is particularly true when the economy is weak and businesses are focusing their efforts on immediate concerns.
4Sight (developed in conjunction with the Lamberhurst Corporation) is a thought-provoking process for reviewing current business performance and identifying desired business performance. Strategic choices can be revised and new innovative and more suitable approaches to business can be developed to create a more robust business model and improved future performance. 4Sight rates nine key business areas to identify the critical gaps between where a business is now and where it needs to be in three years’ time to avoid risks that could significantly affect performance. The process pulls through exactly what help is needed to achieve the business’s future goals.
Benefits of using 4Sight include:
- Better business decisions and improved outcomes
- Speedier decisions, so that outcomes can be achieved more quickly (and possibly before the competition) and lead to more business opportunities
- Innovative and refreshing new and highly beneficial options for change
- Fundamental changes that improve the competitive position of the company
- It’s a cost-effective process, needing less investment than a full business review
- It can be used as a 360º tool, taking into account every type of stakeholder including suppliers, partners, customers, employees and investors
THE BUSINESS EXCELLENCE MODEL
This is an opportunity for organisations of any size and any sector to self assess 9 critical areas of their activities. There is a well defined method for scoring their findings and thereby giving an opportunity to benchmark these against world class organisations. The benefits of this approach are that specific improvements can be prioritised for the whole organisation. The specific findings and improvement plans are therefore completely transparent and can be challenged if necessary.
Key Performance has a track record of facilitating teams to assess their organisations approach to managing and operating their functions and relationships with customers and suppliers. Clients have included The Royal Logistic Core of The Army, The Department of Education etc.
Systems Thinking is a holistic approach that helps us to understand that management actions have both direct consequences and indirect reactions. Usually management masks these reactions, as well as distracting us from our main goal – to delight our customers.
Systems Thinking offers an entirely different way of ‘seeing’ an organisation. It takes a ‘process’ focus rather than a ‘functional’ focus to work; and a collaborative rather than a competitive/commercial approach to suppliers and customers. The value in Systems Thinking is that when we take this view, very different opportunities present themselves.
What characterises a Systems Thinking consulting intervention?
- Outcome thinking and a focus on the customer
- Understanding demand
- Service or process flow
- Organisational capabilities in that flow
- Enabling leadership
- Empowered staff and flexible organisations
- Continual learning