Key Performance helps Laing O'Rourke

Key Performance have been heavily involved in helping Laing O’Rourke achieve certification to the increasingly sought after standard, BS11000: Collaborative Business Relationships. This BSI certification was achieved on the 25th of July 2014. The scope of certification covered Laing O’Rourke’s rail sector but the designed Collaboration Process can be extended to cover all Laing O’Rourke’s business sectors.

The Collaboration Process designed by Key Performance’s Peter Westbrook reflects Laing O’Rourke’s fervent desire to be well known as a collaborative company intent on creating added value with its strategic partners and clients. Indeed parts of the new collaboration process were incorporated into the Northern Line Extension bid to London Underground. Clearly this helped secure Laing O’Rourke’s success in securing preferred bidder status.

A practical recent application of Laing O’Rourke’s Collaboration Process was the joint development of a project Relationship Plan for the Willesden contract with Transport for London’s (TFL) London Overground Business Unit. This involved a very successful joint workshop at which a Project Charter was successfully agreed. Over 40 people from 3 organisations attended and all played their part in creating mutual understanding, creating better relationships and forging joint plans.  All agreed that this should be an exemplar project.

Laing O’Rourke’s Collaboration Process relates not just to projects but also to all its other functions so that a common approach is deployed to make each strategic relationship as successful as possible.  For example, this includes the adoption of a collaborative framework which describes the leadership model and desired behaviours that are aimed at when working collaboratively. Consequently each function and every leader bears some responsibility to ensure great collaboration does indeed occur.